Return Policy

Last updated: September 23, 2026

This Return Policy explains how refunds and cancellations work for purchases made through buildarity.com, covering both our custom agency services and the paid tools available under /tools/. It should be read together with our Terms of Service.

1. Overview

Because most of what we sell is digital work and software access rather than physical goods, refund eligibility depends on what you purchased, as set out below.

2. Custom Agency Services

Custom development, AI, SaaS & tool development, media, design, and marketing projects are quoted and scoped individually. Refund terms for these engagements (including any milestone or deposit structure) are set out in your signed proposal, invoice, or contract, which takes precedence over this general policy. As a general rule, work already performed and deliverables already provided are non-refundable; unearned deposits for work not yet started are refundable on request.

3. Paid Tools — One-Time Purchases

For one-time purchases of a tool or feature, you may request a full refund within 7 days of purchase, provided the purchased feature has not been substantially used (for example, bulk exports, API credits, or generated files consumed). After 7 days, purchases are considered final.

4. Paid Tools — Subscriptions

Subscriptions can be cancelled at any time from My orders, from your account inside the tool, or by emailing us; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide partial-period refunds for early cancellation. If you are charged for a renewal in error (e.g. you cancelled before the renewal but were still billed), contact us within 14 days of the charge for a full refund of that renewal charge.

5. Non-Refundable Items

The following are generally non-refundable: usage-based charges already consumed (e.g. API/AI credits, scheduled posts already published, files already generated or downloaded), and any purchase explicitly marked as non-refundable at checkout.

6. How to Request a Refund

Email [email protected] with your order/invoice details, the tool or service purchased, and the reason for your request. We aim to respond within 3 business days.

7. Refund Method & Processing Time

Approved refunds are issued to the original payment method used at checkout (your card via Stripe, or the originating wallet address for USDT payments, where technically possible). Please allow 5–10 business days for the refund to appear, depending on your payment provider or network confirmation times. Crypto payments may only be refundable as store credit if the original transaction cannot be reversed.

8. Chargebacks & Disputes

We ask that you contact us first so we can resolve any billing issue directly. Filing a chargeback without contacting us first may result in suspension of your account while the dispute is investigated.

9. Changes to This Policy

We may update this Return Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

10. Contact Us

Questions about this Return Policy can be sent to [email protected].